Repayd was created to solve one of the travel industry's biggest challenges: securing stable merchant account solutions while managing complex cross-border payments. Travel businesses operate globally by nature, but are often classified as high risk, making it difficult to maintain long-term account stability.
Our roots began with Trust My Travel, where we built trust and transparency in payment protection. Over time, we evolved into Repayd, a partner dedicated to providing purpose-built merchant accounts, intelligent optimization, and compliance infrastructure that support travel, hospitality and aviation companies worldwide.
Our mission is to give travel, aviation and hospitality businesses the confidence to grow internationally by combining stable merchant account facilities with seamless cross-border payment processing. We believe payments should never be a barrier to expansion, but a foundation for trust and profitability.
By bringing together deep industry expertise and advanced technology, we help travel businesses reduce costs, improve approval rates, and stay compliant in global markets. Our mission is to build resilience into every transaction, so our clients can focus on delivering exceptional travel experiences.
Great travel payments start with people who know the industry inside out. At Repayd, our team brings decades of experience across travel, payments, financial protection and fraud prevention. We've worked on both sides of the challenges our customers face, bringing together first-hand travel knowledge and specialist payments expertise. It's that depth of experience, backed by personal service and practical understanding, that makes us a trusted partner for travel businesses worldwide. Meet the Repayd team below and get in touch to discover how we can support your business.
CEO and Co-Founder
Will is co-founder and Group CEO of Trust My Group, and CEO of Repayd, the Travel Merchant Account. He is a specialist in travel payments, risk and financial protection, and leads the company's mission of making that protection simple and accessible for travel businesses worldwide. Will co-founded the business with Matt Bush in 2012 as Trust My Travel, after seeing a gap in the market for a low-cost way for travel companies to meet financial protection requirements. Under his leadership it has grown into a global group with offices across the UK, Canada, Spain, South Africa, the USA and the UAE, and the launch of Repayd in 2025 gave travel companies a dedicated merchant account built for the industry. Will is a regular speaker and podcast guest on travel payments.
Chief Operating Officer
Karen joined Repayd in December 2019 and became Chief Operating Officer in July 2026. She oversees the day-to-day running of the business, making sure the company runs smoothly for its travel partners and for the team. Karen has grown with Repayd, moving from member support and business analysis into leading the support function, then customer experience, and then General Manager before taking on her current role. That journey gives her a detailed understanding of how the business works and what travel companies need from their payments partner. She brings long experience in the travel industry, including 20 years at Thomas Cook, and a strong analytical approach to everything she does.
Head of Sales
Melanie joined Repayd in October 2021 and became Head of Sales in March 2024. She leads the company's sales work with travel and hospitality businesses around the world, helping them see how the right payment set-up can protect their margins at every stage of the booking journey. Having grown with the business, starting in the business and solutions team, Melanie has a close understanding of what travel companies need from a payments partner. She is a regular voice at industry events, sharing practical insight on how payment innovation can benefit the travel sector.
Head of Compliance and Risk
Amy joined the team in September 2021 as a Risk & Fraud Analyst and was promoted to Head of Compliance & Risk in September 2023. She leads the company's compliance and risk work, helping keep payments safe and protecting both the business and its travel partners. Amy's career has been built around fraud prevention. She spent six years at Travelex, starting in customer service before moving into the Loss Management Unit, where she reviewed orders and stopped potentially fraudulent ones. She was then selected for a secondment to Travelex's Global Fraud Department, working as a Fraud Investigator alongside a small specialist team.
Head of Finance
Valerie joined Repayd in January 2021 and leads the company's finance function, including accounts and settlements. She makes sure every payment is handled accurately and on time, so Repayd's travel partners can rely on the money reaching them when it should. Valerie brings almost four decades of experience in finance and treasury, including senior roles at the NHS, where she was Treasury Manager at Anglia Support Partnership, and at Travelex, where she worked in foreign exchange and reconciliations. That experience gives her a rare depth of knowledge in managing money safely, which is central to how Repayd works.
Head of Partnerships
Emma joined Repayd as Head of Partnerships, leading the company's partnership strategy and building relationships with travel businesses, industry organisations and strategic partners around the world. Emma has spent her whole career in travel, starting out straight from college and working in the cruise sector early on. Most recently she was Head of Membership at Aito, the Specialist Travel Association, where she worked with tour operators and agents and helped grow the association's membership. Her long experience across the industry and the relationships she has built along the way make her a natural fit for Repayd's international growth plans.
Business Development Manager
Erik joined Repayd as Business Development Manager, helping travel companies around the world access a multi-currency merchant account built specifically for the industry. He builds relationships with travel businesses and partners, supporting Repayd's international growth. Erik brings nearly eight years of experience in high risk payments, along with a global perspective and a strong record of building relationships that drive commercial growth. That experience gives him a clear understanding of the challenges travel companies face when taking payments across multiple currencies and countries.
International Business Executive
Eric joined Repayd as International Business Development Executive, helping travel companies around the world take payments with financial protection built in. He works with prospective partners across the global travel sector and supports Repayd's international growth. Eric brings a background in payments and international business development, with earlier experience in marketing, CRM, loyalty, digital commerce and data monetisation, including time at Tenerity. That mix of commercial and customer-focused experience helps him understand what travel businesses need from a payments partner.
Compliance in the travel industry isn't optional, it's critical. That’s why our platform is PCI DSS Level 1 certified, and why we work with a global network of acquiring banks and compliance specialists to deliver regulatory peace of mind. From chargeback mitigation to AML requirements and transaction monitoring, we help you stay protected and compliant in every market you serve.
